Customer Service - Customer Service

About Us - Sinarco Wine Company
We strive to offer the best Australia has to offer you their selection of internationally recognized wines from a wide coverage of their wine producing regions - home to many young, progressive winemakers creating vibrant, cutting edge style wines of precision and purity. The diversity of terroir within the vineyards places them in the enviable position of being able to produce a range of classic wine styles. Have a question? Please write to us!

Contact Us
Our fully trained Customer Service Team is ready to help; be it for account enquiries, delivery information, change of address, or even wine related queries. Don’t hesitate to contact us and we look forward to hearing from you!

Sinarco Wine Company 
Address: 119/8 Wells St. Southbank. VIC 3006 Melbourne, Australia 
Tel: (03) 96820739 (Australia) | (65) 63482686 (Singapore) | Fax:(03) 96961665 | E-mail: | Skype: Sinarcowines

Customer Service Trading Hours: Between 10:00am and 5:00pm Mon-Fri, AEDT.

Shipping and Delivery Service

You must be at least 21 years of age to purchase alcoholic beverages. By placing your order you have represented to Sinarco Wine Trading Pty Ltd that you are at least 21. All shipments of alcoholic beverages require an adult's (at least 21 years of age) signature upon delivery. 
  • Courier delivery within Singapore - A $20 flat rate applies.
  • Courier Delivery within Australia - $10 per case within Victoria. Interstate freight charges is calculated during checkout.

No Deliveries made on Christmas, Boxing day & Anzac day.

Terms and Conditions
Sinarco Wine Trading Pty Ltd supports the Responsible Service of Alcohol. Victoria Liquor Control Reform Act 1998: It is an offence to supply alcohol to a person under the age of 18 years (Penalty exceeds $7,000), for a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $600). Sinarco Wine Trading Pty Ltd ACN 094 309 850

Payments Accepted Sinarco Wine Trading Pty Ltd accepts direct bank transfer, cash on delivery, bank cheque, credit card payments and PayPal. Customers can pay using their credit or debit cards simply by selecting the PayPal Express option, even if the customer does not have a PayPal account. All payments are completed on the 100% secure PayPal website.

Money Back Guarantee: Sinarco Wine Company's Pledge Quality and Value
Every wine we offer you has been produced by leading winemakers, wine show judges and wine educators using Australian Wine Show judging criteria. However, if you don’t like any of the wine you have purchased from us, we will provide you with a full refund on the unopened bottles. We cannot, however, refund the purchase price of these items based on personal taste or preferences. Please call us if you had any questions.